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Terms & Conditions

Insta Tourism LLC is proud to be recognized for our commitment to excellence and security through our certifications, including ISO 9001-2015 for quality management systems, ISO/IEC 27001-2022 for information security management, IATA accreditation, and PCI DSS compliance. These certifications reflect our dedication to providing secure, reliable, and high-quality services to our clients.

Legal

Insta Tourism LLC (the company behind BookMyBooking.com) is registered and based in Dubai, United Arab Emirates ("BookMyBooking.com", "we", "us", or "our"), from where it renders an accommodation reservation service, flight reservation service, packages reservation service, visa service, tourist/passenger transfer services & activities or attraction (the "Service" or “Services”) on its website (the "Website").

For all questions about BookMyBooking.com, the Service and the Website, or if you wish to send or serve any documents, correspondence, notices, or other communications in respect of BookMyBooking.com, the Service, the Website, please contact Insta Tourism LLC directly.

Insta Tourism LLC does not accept or assume any domicile at any place other than its registered office in Dubai.

Terms of Applicability

The following Terms and Conditions are entered into by and between You ("User", "You", "Your", "Guest") and BookMyBooking.com ("we," "us," or "our"). They govern your access to and use of the www.BookMyBooking.com website, including any content, functionality, and services offered on or through www.BookMyBooking.com (the "Website" or “Platform”), whether as a guest or a registered user.

Applicability
  • User Acceptance: By accessing or using the Website, engaging with any of our services, or interacting with any platform functionality, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not access or use the Website.
  • Service Providers: These Terms and Conditions also apply to all service providers ("Service Providers"), including accommodations, tour operators/service providers, tourist/passenger transportation services providers, visa service providers, and any other suppliers of travel-related services that are made available through BookMyBooking.com.
  • Jurisdictional Relevance: The Website is intended for users who are at least 18 years old. Individuals under the age of 18 are not permitted to use or register for the Website or use any of its services without parental consent. Additionally, the Website and its services are designed to comply with the laws and regulations of the United Arab Emirates and are not targeted toward users in jurisdictions where such services are illegal or prohibited.
  • Amendments: BookMyBooking.com reserves the right to update, change, or modify these Terms and Conditions at any time without prior notice. Your continued use of the Website following the posting of revised Terms and Conditions means that you accept and agree to the changes. Users are encouraged to check this section periodically for any updates.
  • Scope: These Terms and Conditions apply exclusively to your access to and use of the Website and do not alter the terms or conditions of any other agreement you may have with BookMyBooking.com for services, or otherwise.

Acknowledgement: By accessing or using the BookMyBooking.com Website and its associated services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Applicability, as part of the broader Terms and Conditions. If you are using the Website on behalf of an entity, organization, or company, you represent and warrant that you have the authority to bind such organization to these Terms and Conditions and agree to be bound by these Terms and Conditions on behalf of such organization.

Service Policy as per the website offering:

www.BookMyBooking.com (Website) strictly refrain from engaging in trade or providing any services to countries sanctioned by OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the law of UAE.

How we work:

Welcome to BookMyBooking.com by Insta Tourism LLC, your comprehensive travel booking platform. We act as a facilitator, transmitting the details of your reservation to the respective service provider and sending you a confirmation email for and on behalf of the service provider. Here's how we connect you with your next travel adventure.

Table of Contents

Accommodations

  • Overview: At BookMyBooking.com, operated by Insta Tourism LLC, we facilitate online bookings for various accommodations. While we provide the platform, the actual stay experience is offered by our accommodation partners, who are bound by a Business-to-Consumer (B2C) Agreement with us. When you book a stay, you're entering an agreement with the service provider, enhancing your stay experience. We earn through commissions paid by accommodation providers post your stay.
  • Our Service: We enable you to compare and book from a wide range of accommodations. Your booking agreement is directly with the accommodation provider and the service provider is responsible for taxes and charges.
  • Partnerships: We partner only with providers who meet our quality standards, ensuring a reliable and enjoyable stay.
  • Taxes and Charges: All prices shown on BookMyBooking.com are inclusive of applicable taxes and fees unless stated otherwise. The final price displayed at checkout will include all mandatory taxes, fees, and any other charges imposed by the accommodation provider or local authorities. Please note that some localities may charge additional city taxes or tourist fees that are payable directly at the accommodation.
  • Responsibility of Customer Invoices: As your booking agent, BookMyBooking.com facilitates the reservation process and issues confirmation details. However, the financial transaction and invoice issuance are directly handled by the accommodation provider. It is the provider’s responsibility to issue invoices to you at the time of check-out, adhering to local tax regulations. We recommend customers to request and review their invoices upon payment to ensure all charges are correct as per their booking agreement.
  • Booking Facilitation Charges: Transparency extends to our fees as well. Any additional charges for our facilitation services, including payment gateway fees, will be clearly outlined during the booking process, ensuring no surprises.

Tour Packages

  • Overview: At BookMyBooking.com, a platform powered by Insta Tourism LLC, We facilitate the booking of tour packages designed by our service provider. Our platform operates on a commission basis, earning from each package booked. As the bridge between you and adventure, we host the platform where these bookings take place, while the delivery of the actual tour experiences is in the capable hands of our service providers, all of whom adhere to an agreement with us to ensure quality service.
  • Booking Process: When you book a tour package, you're entering an agreement with the service provider, enhancing your travel experience.
  • Curated Journeys: Dive into an array of pre-planned customizable or non-customizable tour packages designed for a variety of interests and preferences, assuring you have the perfect itinerary for your next adventure.
  • Create Self Package: if you create a package from scratch as per your requirements and understand, and book that package, these packages will be directly allocated to a suitable service provider.
  • Customized package: You can customize any package and that package will be served by the original service provider
  • Hassle-Free Booking: Choose a package and leave the planning to us. Each package includes selected accommodations, tours, and sometimes even meals, visas and transfers, all bundled for convenience.
  • Taxes and Charges: All prices for tour packages listed on BookMyBooking.com include applicable taxes and fees unless specified otherwise. Final prices at checkout will reflect all mandatory taxes, fees, and additional charges that might be required by the service providers or local regulations. Please be aware that certain destinations may impose local taxes or tourist fees that need to be paid on location.
  • Responsibility of Customer Invoices: While BookMyBooking.com facilitates the booking process for tour packages, the actual invoicing and financial transactions are managed directly by the service provider. It is the responsibility of the service provider to issue invoices to you upon the completion of the booking or at the point of service delivery, complying with local fiscal legislation. Customers are advised to obtain and review their invoices at the time of payment to ensure accuracy of the charges as per their booked package.
  • Booking Facilitation Charges: Transparency extends to our fees as well. Any additional charges for our facilitation services, including payment gateway fees, will be clearly outlined during the booking process, ensuring no surprises.

Tours & Activities

  • Overview: At BookMyBooking.com, operated by Insta Tourism LLC, we facilitate online bookings for various tours or activities. While we provide the platform, the actual tours & activities experience are offered by our service providers, who are bound by an Agreement with us. Our platform operates on a commission basis, earning from each booking.
  • Booking Process: When you book a tour or activity, you're entering an agreement with the service provider, enhancing your travel experience.
  • Discovering Experiences: Explore and book various tours and activities through our platform, offering unforgettable experiences directly from service providers.
  • Taxes and Charges: All prices for tours and activities shown on BookMyBooking.com are inclusive of any applicable taxes and service fees unless explicitly stated otherwise. The total cost provided at the time of booking will include all required taxes and additional fees. Local taxes or surcharges specific to certain destinations or activities, payable at the venue, will be noted during the booking process.
  • Responsibility of Customer Invoices: Bookings made through BookMyBooking.com result in a direct financial transaction with the service provider of the tours and activities. As such, the service provider is responsible for issuing invoices to you that comply with local tax regulations. It is recommended to request and review your invoice upon payment or service delivery to ensure all details, including taxes and charges, align with your booking agreement.
  • Booking Facilitation Charges: Transparency extends to our fees as well. Any additional charges for our facilitation services, including payment gateway fees, will be clearly outlined during the booking process, ensuring no surprises.

Transfers Services (Passenger Transport Services)

  • Overview: At BookMyBooking.com, operated by Insta Tourism LLC, we facilitate online bookings for our transfer services. While we provide the platform, the actual transfer services are offered by our service providers, who are bound by an Agreement with us. Our platform operates on a commission basis, earning from each booking.
  • Booking Process: When you book a transfer service, you're entering an agreement with the service provider, enhancing your travel experience.
  • Seamless Coordination: Book your airport and destination transfers with ease. We connect you with reliable transfer service providers for a stress-free journey.
  • Taxes and Charges: All transfer service prices listed on BookMyBooking.com include relevant taxes and fees unless indicated otherwise. The final pricing at checkout will encompass all applicable taxes, additional fees, and charges mandated by service providers or local authorities. Details of any local taxes or surcharges that are payable at the point of service will be explicitly mentioned during the booking process.
  • Responsibility of Customer Invoices: Although BookMyBooking.com facilitates the reservation of transfer services, the actual financial transactions and invoicing are handled directly by the transfer service providers. These providers are responsible for issuing invoices that comply with local taxation laws. We encourage customers to request and inspect their invoices at the time of payment or upon completion of the service to verify that all charges are accurate according to the agreed-upon terms.
  • Booking Facilitation Charges: Transparency extends to our fees as well. Any additional charges for our facilitation services, including payment gateway fees, will be clearly outlined during the booking process, ensuring no surprises.

Visa Facilitation Services

  • Overview: BookMyBooking.com, operated by Insta Tourism LLC, specializes in streamlining the process of online visa application facilitation. Our platform acts as an intermediary, providing you with access to a curated selection of trusted visa service providers. Each service provider is meticulously chosen and adheres to a stringent agreement with us, ensuring a high standard of service. While we are not direct providers of visa services, our role is to connect you with our expert partners, simplifying your application process. BookMyBooking.com operates on a commission basis, partnering with these providers to assist you in obtaining the necessary visas for your travels. Our platform operates on a commission basis, earning from each booking.
  • Booking Process: When you book a visa facilitation service, you're entering an agreement with the service provider, enhancing your travel experience.
  • Navigating Regulations: Simplify the complexities of international travel with our Visa Services. We provide up-to-date information and assistance for your visa application needs.
  • Full Support: From application to approval, we're here to guide you through every step, ensuring compliance with all requirements for a stress-free travel preparation.
  • Taxes and Charges: Prices for visa facilitation services listed on BookMyBooking.com are inclusive of all applicable taxes and fees as determined by our partners and local regulations unless stated otherwise. The final price at checkout will include all mandatory charges, ensuring transparency in your payment obligations. Note that additional fees may be applied by local authorities or our service partners, which will be detailed during the booking process.
  • Responsibility of Customer Invoices: As BookMyBooking.com facilitates access to third-party visa service providers, the invoicing and financial transactions are managed directly by these partners. Each partner is responsible for issuing invoices by local fiscal laws. Customers are advised to obtain and review their invoices upon payment or service completion, ensuring that all details, including taxes and additional fees, are correct as per the service terms agreed upon.
  • Booking Facilitation Charges: Transparency extends to our fees as well. Any additional charges for our facilitation services, including payment gateway fees, will be clearly outlined during the booking process, ensuring no surprises.

Offline Travel Insurance Assistance

  • Overview: At BookMyBooking.com, operated by Insta Tourism LLC, we provide personalized assistance for acquiring travel insurance through reputable third-party insurers. Our service is tailored to help customers on request, facilitating the connection between customers and insurance providers offline.
  • Booking Process: When you book travel insurance, you're entering an agreement with the service provider, enhancing your travel experience.
  • Our Service: We assist customers by offering options from a variety of travel insurance plans that suit their travel needs. We do not sell insurance directly but help customers connect directly with insurers to purchase their preferred policy.
  • Partnerships: We collaborate only with insurance providers who meet our high standards, ensuring that you have access to reliable and comprehensive coverage options.
  • Revenue Model: We earn a commission from our insurance partners for each policy facilitated through our service. This commission does not influence the premium cost to the customer.
  • Taxes and Charges: The price of travel insurance facilitated by us includes all applicable taxes and fees, as determined by regulatory requirements. You pay the insurance provider directly, and the total cost will include any additional charges that may apply.
  • Responsibility of Customer Invoices: While BookMyBooking.com assists in the selection process of travel insurance, the financial transactions and invoicing are managed directly by the third-party insurance provider. They are responsible for issuing invoices that adhere to local tax laws. We advise customers to carefully review their invoices upon completion of the transaction to ensure accuracy.
  • Booking Facilitation Charges: For facilitating these offline insurance options, we may charge a nominal facilitation fee, which covers administrative costs such as service consultation. Any such charges will be communicated at the time of the service request, ensuring no surprises.

Support and Assistance

  • Overview: At BookMyBooking.com, your seamless travel experience is our priority. Beyond facilitating bookings, our dedicated support and assistance team is committed to providing you with the help and guidance you need, every step of the way. Our customer support team is dedicated to ensuring your travel experiences are seamless and satisfying from navigating our platform to resolving any concerns during or after your booking, we’re here to ensure your journey is as smooth as possible.
  • Pre-booking Assistance: Our customer service experts are on hand to aid you in selecting the perfect service. Whether you need more information about accommodations, visa applications, or tour packages, we provide detailed responses to your queries to help you make informed decisions.
  • Booking Guidance: Need help while booking? Our step-by-step guidance ensures a hassle-free reservation process. If you encounter any technical issues or have questions about payment options, our team is just a call or click away.
  • Post-booking Support: After you’ve booked, our support extends to any post-reservation questions you may have. From changes in travel plans to cancellations or special requests, we offer comprehensive assistance to address your needs promptly and effectively.
  • Problem Resolution: Should you face any discrepancies or issues with our service providers, our resolution team works diligently to mediate and find a satisfactory outcome for all parties involved.
  • Feedback and Improvement: We continuously strive to improve our services and welcome your feedback. Your insights drive our efforts to enhance our platform and service offerings.
  • Emergency Assistance: For urgent issues, especially during your travels, we provide emergency contact options to ensure you have support when you need it most.
  • Availability: Our support team is available 24/7 through multiple channels, including email, phone, and live chat, to assist you across different time zones and geographies.
  • Limitations: At BookMyBooking.com, we understand the importance of support and assistance in creating a positive travel experience. That’s why we’re dedicated to being there for you, whenever you need us. While we endeavour to provide comprehensive support and assistance to users, there may be limitations based on factors such as availability, third-party services, and technical constraints.

Terms and Conditions for Accommodation Bookings

Welcome to BookMyBooking.com (referred to as “Insta Tourism LLC”, “BookMyBooking.com”, “we”, “us”, or “our”). BookMyBooking.com provides a platform for users (“you”, “your”) to book accommodations (hereinafter referred to as “Hotel”, “Accommodation”, “Property”) through our website https://www.BookMyBooking.com. Your access to and use of our services, as well as any bookings made through BookMyBooking.com, are governed by these Terms and Conditions, in conjunction with our General Terms of Use. Our role is exclusively as an intermediary in the booking process and in collecting payments on behalf of service providers.

Acceptance of Terms: By booking accommodation through BookMyBooking.com, you agree to be bound by these Terms and Conditions. If you do not agree to all of these terms, you must not make a booking through our platform.

Booking Process
  • Reservation: By finalizing a reservation on BookMyBooking.com, you establish a direct contractual agreement with the chosen accommodation provider. As an intermediary, we communicate your booking details to the accommodation provider and issue a confirmation email on their behalf. Your booking is subject to the accommodation provider's specific cancellation and no-show policy, which you agree to upon reservation. Additionally, you agree to any supplementary terms and conditions that the accommodation provider may impose, which could include important service and product details provided by the provider. Please ensure you read and understand these provider-specific policies and terms, as they constitute an integral part of your agreement with the accommodation provider.
  • Payment: All payments are processed through BookMyBooking.com. By providing payment details, you confirm that you are authorized to use the credit/debit card and authorize us to process payment for your booking.
  • Rates and Fees: Rates displayed on BookMyBooking.com are competitive and specified by the accommodations. They include VAT / GST and other taxes unless stated otherwise. Additional fees may be charged by the accommodation for extras such as cots, parking, or Wi-Fi etc.
  • Booking Facilitation Charges: Transparency extends to our fees as well. Any additional charges for our facilitation services, including payment gateway fees, will be clearly outlined during the booking process, ensuring no surprises.
Cancellation and Changes
  • Cancellation Policy: The cancellation policy varies by accommodation. It is your responsibility to read and understand the accommodation’s policy before making a booking. Cancellation fees may apply according to the accommodation’s policy.
  • Refund Processing Charges: Please be aware that when processing your respective refund, applicable fees such as payment gateway charges or currency conversion charges may be incurred.
  • Changes to Bookings: Any changes to your booking are subject to the accommodation’s approval and may incur additional charges.
Our Responsibility
  • Facilitator Role: BookMyBooking.com acts solely as a facilitator between you and the accommodation. Our responsibility is limited to the facilitation of the booking process and payment collection. We are not a party to the contractual relationship regarding the provision of accommodation. Our responsibility is limited to facilitating the availability of the service and assisting in case of disputes or issues related to the booking process.
  • Accuracy of Information: While we strive to ensure the accuracy of the information on our platform, we cannot guarantee that all information is up-to-date or free from errors or omissions.
Your Responsibility
  • Accuracy of Information: You are responsible for providing accurate information during the booking process. In the event of any discrepancies, it may not be possible to change or refund your booking.
  • Compliance with Accommodation Policies: You agree to comply with the accommodation’s policies and rules, including check-in/out times, smoking policies, and pet policies.

Limitation of Liability: BookMyBooking.com will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your booking or stay at the accommodation.

Dispute Resolution: Any disputes arising out of or related to your booking should initially be addressed directly with the accommodation. BookMyBooking.com will provide reasonable assistance in resolving disputes but is not responsible for the outcome.

Amendments to Terms: BookMyBooking.com reserves the right to amend these Terms and Conditions at any time. Your continued use of our service after such changes constitutes your agreement to the new terms.

Indemnification: You agree to defend, indemnify, and hold harmless BookMyBooking.com, operated by Insta Tourism LLC, and its officers, directors, employees, agents, licensors, and suppliers, from and against any claims, actions, demands, liabilities, and settlements, including without limitation, reasonable legal and accounting fees resulting from, or alleged to result from, your violation of these Terms and Conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your account.

This indemnification extends to any issues arising from the use of the accommodation booked through our platform, including but not limited to personal injury, death, or property damage. You also agree to indemnify us from any disputes arising between you and any accommodation provider or other third parties contacted through our service.

Contact Us: If you have any questions or concerns about these Terms and Conditions, please contact us at contact@BookMyBooking.com.

Terms and Conditions for Tour Packages

Welcome to BookMyBooking.com referred to as “Insta Tourism LLC”, “BookMyBooking.com”, “we”, “us”, “our”) for your travel needs. These Terms and Conditions apply to all tour packages (“Tours”, “Packages”) booked through our website https://www.BookMyBooking.com. By booking a tour package, you (“you”, “your”) agree to be bound by these terms along with our general Terms of Use. Our role is exclusively as an intermediary in the booking process and in collecting payments on behalf of service providers.

Booking and Payment
  • Reservation: When booking a tour package through BookMyBooking.com, you are entering into a contractual relationship directly with the service provider. BookMyBooking.com acts as a mediator, facilitating the booking and payment process. Before making payment for your booking, it is important that you have carefully read and agreed to the terms and conditions of the service provider, which govern the provision of their services to you.
  • Payment: Full payment is required at the time of booking unless otherwise stated. We accept various forms of payment, which are outlined on our platform.
  • Booking Facilitation Charges: Transparency extends to our fees as well. Any additional charges for our facilitation services, including payment gateway fees, will be clearly outlined during the booking process, ensuring no surprises.
Cancellations, Refunds, and Changes
  • Cancellation by You: Cancellation policies vary by service provider. We will make these policies clear at the time of booking. Cancellation fees may apply.
  • Changes by You: If you wish to change any aspect of your booking, we will do our best to assist you. However, changes are subject to the service provider’s approval and may incur additional charges.
  • Cancellation or Changes by the Service Provider: Occasionally, tours may be cancelled or changed by the service provider. In such cases, you may be entitled to a full refund or an alternative tour, subject to the service provider’s terms.
Service Provider Responsibilities
  • Providing the tour package as described on BookMyBooking.com, including all services, accommodations, and activities.
  • Complying with local laws and regulations.
  • Offering assistance in case of any issues or emergencies during the tour.
Your Responsibilities
  • Travel Documents: You are responsible for obtaining all necessary travel documents, including visas and travel insurance.
  • Health and Fitness: You must assess your own health and fitness levels for the tour. Some tours may require a moderate level of physical fitness.
  • Compliance with Local Laws: You are expected to comply with local laws and regulations, as well as respect local customs and cultures.
Liability
  • Limitation of Liability: BookMyBooking.com acts only as an agent for the service provider s. We are not liable for any acts, omissions, failures, breaches, or negligence of any service providers or any damages or expenses resulting from the same. Our liability is limited to the total amount paid to us for the booking.
  • Indemnification: You agree to indemnify BookMyBooking.com against all losses, damages, expenses, and claims that arise from your breach of these terms or your participation in the tour.

Complaints: If you have a complaint during your tour, please inform the service provider immediately to give them the chance to rectify the situation. Should the issue not be resolved to your satisfaction, please contact us for further assistance.

Amendments to These Terms: BookMyBooking.com reserves the right to update or alter these Terms and Conditions at any time. The most current version will always be posted on our platform. Your continued use of our services after any changes indicates your acceptance of those changes.

Contact Us: For questions or concerns about these Terms and Conditions, please contact us at contact@BookMyBooking.com.

Terms and Conditions for Attractions or Activities

Welcome to BookMyBooking.com (referred to as "Insta Tourism LLC", "BookMyBooking.com", "we", "us", "our"). We provide a streamlined platform for booking tickets to a variety of attractions and activities (collectively referred to as "Activities" or "Attractions"). By accessing our services and booking Attractions through our website https://www.BookMyBooking.com, you ("you", "your") agree to be bound by these Terms and Conditions, which complement our General Terms of Use. Our role is exclusively as an intermediary in the booking process and in collecting payments on behalf of service providers.

Booking and Payment
  • Reservation: When you purchase tickets for an attraction or activity through BookMyBooking.com, you are entering into a contractual relationship directly with the service provider, we act as an agent to facilitate the booking with the service provider. Your payment to BookMyBooking.com constitutes a booking confirmation. Before making payment for your booking, it is important that you have carefully read and agreed to the terms and conditions of the service provider, which govern the provision of their services to you.
  • Payment: Full payment is required at the time of booking. The price you pay is final and includes all applicable fees and taxes, as disclosed at the time of booking.
  • Booking Facilitation Charges: Transparency extends to our fees as well. Any additional charges for our facilitation services, including payment gateway fees, will be clearly outlined during the booking process, ensuring no surprises.
Service Provider Relationship
  • Contract with Service Providers: We enter into contracts with service providers to make available a wide array of attractions and activities to you.
  • Principal Service Provider: The principal service provider is responsible for delivering the service you have booked. They are liable for the performance of the service and the accuracy of the service description.
Tickets and Vouchers
  • Receipt of Tickets: After your booking is confirmed and payment is processed, BookMyBooking.com will provide you with a ticket or voucher that can be redeemed at the attraction or activity.
  • Use of Tickets: Tickets or vouchers are generally non-transferable and may have additional terms or restrictions which will be communicated at the time of booking.
Cancellations, Refunds, and Changes
  • Cancellation Policy: The cancellation policy is determined by the service provider. We will provide you with the specific cancellation policy prior to booking confirmation.
  • Changes: Any requests for changes to your booking must be made through BookMyBooking.com and are subject to the service provider's terms and availability.
Responsibilities of BookMyBooking.com
  • Booking Facilitation: We are responsible for facilitating the purchase of your tickets and ensuring that you receive the tickets or vouchers for the attraction or activity.
  • Customer Support: BookMyBooking.com provides customer support and assistance with disputes or issues that may arise between you and the service provider.
Your Responsibilities
  • Review and Compliance: It is your responsibility to review the terms and conditions of the ticket or voucher and to comply with any requirements set forth by the service provider.
  • Health & Safety: The user is responsible for ensuring that they meet any health or fitness requirements specified for the activity or tour package.
  • Timeliness and Conduct: You are responsible for arriving at the attraction or activity on time and for behaving in a manner that is respectful and appropriate.
Liability
  • Limitations: BookMyBooking.com is not liable for the actual provision of the attractions or activities. Our liability is limited to the intermediation of the booking.
  • Service Provider Liability: The service provider is solely responsible for the quality, safety, and delivery of the service.

Amendments to These Terms: We reserve the right to amend these Terms and Conditions at any time. The most up-to-date version will always be posted on our platform.

Indemnification: You agree to indemnify, defend, and hold harmless BookMyBooking.com (Insta Tourism LLC), its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms and Conditions or your use of the BookMyBooking.com site, including, but not limited to, your bookings, your use of the content, services, and products other than as expressly authorized in these Terms and Conditions or your use of any information obtained from the site.

This indemnification also covers any claims or liabilities arising from any misrepresentation, act, or omission on your part related to the services provided or offered by third-party service providers through our platform. You are also responsible for any breaches in contract or disruptions that occur due to your actions while engaging with the services booked through BookMyBooking.com.

Contact Information: Should you have any questions or concerns regarding these Terms and Conditions, please contact us at contact@BookMyBooking.com.

Terms and Conditions for Transfer / Passenger Transport Services

Welcome to BookMyBooking.com (also known as "Insta Tourism LLC", "BookMyBooking.com", "we", "us", "our"). We specialize in facilitating the reservation of various passenger transport services, including but not limited to "Airport Transfers", "Hotel Transfers", "Point-to-Point Transfers", and "Hourly Transfers". When you ("you", "your") utilize our services and proceed to make bookings through BookMyBooking.com, you acknowledge and agree to be bound by these Terms and Conditions, which supplement our General Terms of Use. Our role is exclusively as an intermediary in the booking process and in collecting payments on behalf of service providers.

Booking and Payment
  • Reservation: When you book a transfer or transport service through BookMyBooking.com, we act as a mediator between you and the transport service provider. Before making payment for your booking, it is important that you have carefully read and agreed to the terms and conditions of the service provider, which govern the provision of their services to you.
  • Payment: Full payment is required at the time of booking. The fee you pay to BookMyBooking.com is inclusive of all charges related to the transportation service, unless otherwise specified.
  • Booking Facilitation Charges: Transparency extends to our fees as well. Any additional charges for our facilitation services, including payment gateway fees, will be clearly outlined during the booking process, ensuring no surprises.
Service Provider Relationship
  • Contract with Service Providers: BookMyBooking.com has contractual arrangements with transport service providers to facilitate a variety of transfer options.
  • Provider Responsibility: The actual provision of transport services is the responsibility of the transport service provider.
Transfer Service Details
  • Service Confirmation: Details of the transport service, including pick-up and drop-off locations, timing, and any special instructions, will be confirmed at the time of booking.
  • Luggage: Information regarding luggage allowances and restrictions will be provided during the booking process and must be adhered to for the comfort and safety of all passengers.
Cancellations, Refunds, and Changes
  • Cancellation Policy: Each service provider has a specific cancellation policy, which BookMyBooking.com will communicate to you at the time of booking.
  • Refunds: Eligibility for refunds in the event of cancellation will be in accordance with the service provider’s cancellation policy.
  • Changes: If you need to change any detail of your transport service, please contact BookMyBooking.com as soon as possible. We will facilitate your request, subject to the terms and conditions of the service provider.
Responsibilities of BookMyBooking.com
  • Intermediary Role: BookMyBooking.com's responsibility is limited to the facilitation of the booking process and payment collection for the transport services.
  • Customer Support: BookMyBooking.com will provide customer support to assist with any concerns or issues you may encounter with the transport service provider.
Your Responsibilities
  • Timeliness: You are responsible for being ready for pick-up at the confirmed time and location. Delays or no-shows may be subject to additional charges or non-refundability as per the service provider’s policy.
  • Compliance with Terms: You are expected to comply with all terms set forth by the service provider, including behaviour and conduct during the service.

Limitation of Liability: BookMyBooking.com shall not be held responsible for any direct, indirect, incidental, consequential, or any other damages arising out of or in connection with the transport services provided by the service provider.

Amendments to These Terms: We reserve the right to amend the Terms and Conditions at any time. The most current version will always be available for review on our platform.

Indemnification: You agree to indemnify, defend, and hold harmless BookMyBooking.com (also referred to as "Insta Tourism LLC"), its affiliates, and their respective officers, directors, employees, and agents (collectively, "Indemnified Parties") from and against any and all claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorneys’ fees and court costs) that such parties may incur as a result of or arising from: (1) your use of the transport services arranged through BookMyBooking.com; (2) your breach of these Terms and Conditions; (3) your violation of any law or the rights of a third party; or (4) any claim of negligence, breach of contract, or other claim directly or indirectly related to your use of, or inability to use, any transport service booked through BookMyBooking.com. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person.

Contact Information: For support or inquiries regarding your transfer/transport service, please contact us at contact@BookMyBooking.com.

Terms and Conditions for Visa Facilitation Services

BookMyBooking.com (referred to as “Insta Tourism LLC”, “BookMyBooking.com”, “we”, “us”, “our”) provides visa application facilitation services. These Terms and Conditions apply to the visa services ("Visa Services") offered on our platform. Your (“you”, “your”) access to and use of our services, as well as any bookings made through BookMyBooking.com and describe our role, the role of service providers, and the responsibilities of all parties involved, are governed by these Terms and Conditions, in conjunction with our General Terms of Use. Our role is exclusively as an intermediary in the booking process and in collecting payments on behalf of service providers.

Services Offered
  • Visa Facilitation: BookMyBooking.com facilitates the visa application process by providing guidance and assistance in preparing the necessary documents for visa submission to the respective embassy/consulate or government visa website.
  • Service Scope: Our services include, but are not limited to, reviewing your visa application, providing a checklist of required documents, and offering support in completing the visa application forms.
Fees and Payment
  • Fees: You agree to pay the service fees required for the visa facilitation services provided by BookMyBooking.com, which are separate from the visa issuance fees charged by the respective embassy or consulate.
  • Payment: Full payment of our service fees is required before the commencement of the visa facilitation process.
  • Booking Facilitation Charges: Transparency extends to our fees as well. Any additional charges for our facilitation services, including payment gateway fees, will be clearly outlined during the booking process, ensuring no surprises.
Documentation and Information
  • Your Responsibility: It is your responsibility to provide accurate, complete, and truthful information and documentation required for the visa application.
  • Verification: BookMyBooking.com will review the information and documents you provide, but we do not guarantee visa approval, which is at the sole discretion of the embassy or consulate or visa-issuing authority.
Processing Time and Delivery
  • Processing Time: The processing time for visa facilitation services begins once all required information and documents have been received in full. BookMyBooking.com does not guarantee the processing time for visa approval by the embassy or consulate.
  • Delivery: BookMyBooking.com will inform you once the embassy or consulate has made a decision regarding your visa application.
Cancellations and Refunds
  • Cancellation: If you wish to cancel your visa application service request, you must inform BookMyBooking.com immediately. Refunds for cancellations will be subject to the status of the visa application process and may incur cancellation fees. We will provide you with a specific cancellation policy before booking confirmation.
  • No Visa Guarantee: In the event of a visa denial by the embassy or consulate, BookMyBooking.com will not refund any service fees collected.
Liability
  • Limitation of Liability: BookMyBooking.com acts as a facilitator in the visa application process and is not responsible for the outcome of the visa decision made by the embassy or consulate. Our liability is limited to the facilitation services provided.
Data Protection
  • Privacy: We are committed to protecting your privacy and personal information. Data collected will be used solely for the purpose of facilitating your visa application.
Amendments to These Terms
  • Updates: BookMyBooking.com reserves the right to modify these Terms and Conditions at any time without prior notice. The most current version will be available on our website.
Contact Information

Terms and Conditions for Offline Travel Insurance Assistance

Welcome to the travel insurance assistance service provided by BookMyBooking.com ("BookMyBooking.com," "we," "us," "our"). This document outlines the terms under which we facilitate access to travel insurance through reputable third-party providers as an integral part of our comprehensive travel services. Your ("You"," Your") access to and use of our services, as well as any bookings made through BookMyBooking.com, are governed by these Terms and Conditions, in conjunction with our General Terms of Use, designed to enhance your travel experience. Our role is exclusively as an intermediary in the booking process and in collecting payments on behalf of service providers.

Facilitation Services: We offer travel insurance assistance as a value-added service for our guests booking travel services, such as accommodations, tours, and activities, through our platform. We aim to connect you with trusted third-party travel insurance providers under the following terms:

  • Facilitation Charges: We may apply a nominal fee for facilitating these insurance options, intended to cover associated administrative costs, including payment gateway and currency conversion fees. All such charges will be transparently communicated before completing your booking.
  • Scope of Service: Our travel insurance assistance is not a standalone product; it is an additional benefit available to guests booking other travel services via BookMyBooking.com. The selection and purchase of any travel insurance policy are conducted directly with third-party providers, based on voluntary participation.
  • Role Definition: Our role is strictly limited to facilitation; we are not insurance brokers, agents, or insurers. We aim to simplify your access to potential insurance options, enhancing your overall travel planning process.
  • Third-Party Insurance Providers: The contract for travel insurance exists between you and the third-party provider, who is solely responsible for their services, including policy specifics, premium collection, and claim processing. We encourage a thorough review of the provider's terms before making any decisions.

Cancellation Policy: If you need to cancel a travel insurance policy purchased through our assistance, the cancellation terms set by the third-party insurance provider will apply. Typically, these are the conditions under which you may cancel your policy:

  • Notification: Cancellations must be made directly with the insurance provider according to their policies.
  • Refunds: Refund eligibility and processing will depend on the terms of the insurance policy at the time of purchase. Some policies may allow cancellations with full or partial refunds within a certain period, while others may be non-refundable.

User Responsibility: It is your responsibility to carefully review and comprehend the terms, conditions, coverage limits, and exclusions of any travel insurance policy facilitated through our assistance. Ensure compliance with the eligibility criteria specified by the insurance provider.

Disclaimer of Warranty: BookMyBooking.com disclaims all warranties, express or implied, to the fullest extent permissible by law, regarding the reliability, accuracy, or availability of the travel insurance options offered through our assistance services.

Limitation of Liability: BookMyBooking.com will not be liable for any direct, indirect, incidental, consequential, or punitive damages resulting from your use of our travel insurance assistance services or any interactions with third-party insurance providers.

Indemnification: You agree to indemnify and hold harmless BookMyBooking.com and its affiliates, officers, directors, employees, and agents from any claims or damages arising out of your use of our travel insurance assistance services.

Modification of Terms: We reserve the right to modify these Terms and Conditions at our discretion. Any significant changes will be communicated to you, and by continuing to use our services post-modification, you accept the revised terms.

Governing Law: These Terms and Conditions are governed by the laws of the jurisdiction in which BookMyBooking.com is registered, without giving effect to any principles of conflicts of law.

Contact Us: For inquiries or additional information about our travel insurance assistance services, please reach out through our Help Center or the contact details provided on our website.

Fee, Payment, and Payment Method Policy

Payment to BookMyBooking.com: Users agree to make payments exclusively to the bank accounts registered under the name of Insta Tourism LLC. We do not authorize payments to personal or third-party accounts. BookMyBooking.com, its agents, representatives, or employees will never request a customer to transfer funds to a private or unofficial account. Should a user transfer funds to an unaffiliated account, BookMyBooking.com disclaims liability for such transactions. Users acknowledge that they cannot recover from Insta Tourism LLC any amounts transferred erroneously to third parties.

Refund Policy: Refunds on cancelled bookings, where applicable, will be processed to the original account or payment method (Bank Transfer/credit/debit card, etc.) used for the transaction, in accordance with our cancellation policy detailed on the booking page or otherwise communicated in writing.

Payment Modes: BookMyBooking.com offers a variety of secure payment options, including but not limited to Credit/Debit Cards from major banks, and Net Banking from all leading banks. We accept online payments using Visa and MasterCard credit/debit cards in AED, USD, or GBP.

Service and Convenience Fees: In addition to any service charges by Service Providers or Third Parties (e.g., hotel/accommodation bookings, passenger transport service, Visa service, tour package, etc.), BookMyBooking.com reserves the right to levy a service or convenience fee. This fee is subject to change without prior notice, and the successful payment of such fees will confirm the service booking made by the guest on www.BookMyBooking.com.

  • The default currency for transactions on our website is the Emirati Dirham (AED), and prices for additional services are clearly stated.
  • The completion of payment transactions will be confirmed by the bank, Service Provider, or Third Party involved.
  • Payments made in foreign currencies other than AED are subject to currency conversion charges by the payment gateway or bank.
  • BookMyBooking.com reserves the right to cancel bookings if payments are not completed within the specified timeframe.
  • Guests are responsible for any increase in prices due to real-time service provider rate changes or due to tax rate changes or new taxes imposed by the Government of the UAE, in accordance with local laws.
  • By making a booking, you confirm your authorization to make payments on your behalf or behalf of others included in the booking. BookMyBooking.com is not responsible for disputes over payment authorization.

Tax and Additional Charges: Guests are solely responsible for all applicable taxes, charges, fees, duties, and assessments for services booked through www.BookMyBooking.com.

Secure Payment Transactions: Payments should be made through secured payment gateways provided on BookMyBooking.com. Payments made through channels not officially recognized by BookMyBooking.com, or as outlined in our Terms of Use, fall under the responsibility of the guest. BookMyBooking.com is not liable for, nor will initiate refunds for, such unauthorized transactions.

Documentation and Cooperation:
  • In the event of a chargeback or dispute, the user agrees to provide any documentation or evidence requested by the BOOKMYBOOKING.COM or the card issuer to support their claim.
  • The user agrees to cooperate fully with the BOOKMYBOOKING.COM and the card issuer in the investigation and resolution of any chargeback or dispute.
  • Disclaimer: We acknowledge your concerns when sharing sensitive information with us. Rest assured, your personal financial details are never disclosed to any third party under the safety and security provisions of our information handling protocols.

Acknowledgement: By booking and making payments through www.BookMyBooking.com, you agree to the terms outlined in our Cancellation Policy and accept full responsibility for your bookings and payments.

Booking Processing Policy

At BookMyBooking.com (BookMyBooking.com), we are committed to providing a seamless, efficient, and transparent booking process for our users. This Booking Processing Policy outlines the steps and guidelines followed by BookMyBooking.com to ensure your bookings are processed accurately and efficiently, from the moment you select a service on our platform to the confirmation of your booking.

Booking Procedure

Selection of Services: Users can browse and select from a variety of travel-related services offered by our partners, including accommodations, tours, activities, and transportation services.

User Information: For processing any booking, users will be required to provide necessary information, including personal details, travel dates, preferences, and any special requests.

Important Notice Before Payment Submission: We highly encourage you to thoroughly review the terms and conditions provided by both BookMyBooking.com (BMB) and our third-party service providers before finalizing any bookings on our platform. It is essential that you fully understand and accept these policies as they detail the specific terms of service, including cancellation policies, refund eligibility, and other important provisions related to your booking.

By proceeding with payment, you acknowledge that you have read, understood, and agreed to these terms and conditions in their entirety. Post-payment, we will proceed on the basis that you are fully informed and have willingly consented to all stipulated terms, without exception. Please be advised that any claim of unawareness regarding policy details after the completion of payment will not be accommodated.

Your proactive engagement in this process is crucial in ensuring a clear and transparent transaction, thereby minimizing potential misunderstandings or disputes.

Payment Submission: Upon selecting a service, users will be prompted to submit payment through our secure payment gateway. Accepted payment methods include credit/debit cards, bank transfers, and other specified online payment platforms.

Booking Confirmation:
  • Once payment is confirmed, BookMyBooking.com will process the booking with the respective service provider.
  • Users will receive an immediate acknowledgement of their payment and a subsequent booking confirmation once the service provider confirms availability and acceptance of the booking.
  • The confirmation will include all relevant booking details, such as dates, locations, any included amenities or services, and important information or instructions from the service provider.

Communication: All communications regarding booking confirmation, modifications, or cancellations will be conducted via email or through the BookMyBooking.com platform's messaging system. Users are encouraged to check their email and platform messages regularly to stay informed about their booking status.

Modification and Cancellation
  • Users wishing to modify or cancel a booking should refer to the "Cancellation Policy" and "Booking Amendments / Updates / Modifications / Changes / Alterations Policy".
  • Specific instructions for requesting modifications or cancellations will be provided in the booking confirmation.
Accuracy of Information
  • BookMyBooking.com relies on the information provided by users at the time of booking. Users are responsible for ensuring the accuracy of all provided details, including personal information, travel dates, and preferences.
  • BookMyBooking.com is not responsible for errors or inaccuracies in booking information attributable to incorrect or incomplete information provided by the user.

Service Provider Changes: In rare instances, service providers may make changes to the services after a booking has been confirmed. BookMyBooking.com will communicate any such changes to users as soon as possible, along with alternatives or options for addressing the change.

Discrepancies and Disputes: In case of any discrepancies or disputes related to the booking process, users are encouraged to contact BookMyBooking.com customer support immediately. BookMyBooking.com will facilitate resolution efforts between the user and the service provider.

Policy Updates: BookMyBooking.com reserves the right to update this Booking Processing Policy as necessary. Users will be notified of significant changes through our platform.

Booking Amendments Policy

BookMyBooking.com (BookMyBooking.com) understands that travel plans can change, necessitating modifications to bookings. This policy outlines how users can request booking modifications and the terms under which such requests can be accommodated.

Booking Modifications

Eligibility for Modifications: Most bookings made through BookMyBooking.com are eligible for modifications, which may include changes to dates, destinations, or details of the travellers. The ability to modify a booking depends on the terms set by the service provider and the nature of the booking.

Modification Request Procedure:
  • To request a booking modification, users should contact BookMyBooking.com customer support or use the designated feature on the BookMyBooking.com platform, where available.
  • Users are required to provide their booking reference number and specific details of the requested modifications.

Deadline for Modifications: The deadline for submitting modification requests varies by service provider and booking type. Users are advised to submit requests as early as possible to increase the likelihood of accommodation.

Fees and Additional Charges:
  • Modification requests may be subject to additional charges, including but not limited to service fees by BookMyBooking.com, and any difference in rates for the new booking.
  • Any applicable fees and charges will be communicated to the user before the modification is confirmed.
Limitations on Modifications:
  • Certain bookings may not be eligible for modifications, or may only allow changes within specific parameters. This includes non-refundable bookings or those with strict change policies.
  • Availability of desired modifications cannot be guaranteed and is subject to the terms and conditions of the service provider.

Confirmation of Modifications: Upon approval of a modification request, BookMyBooking.com will provide the user with a new or same booking confirmation detailing the changes. Users must review this confirmation to ensure accuracy.

Force Majeure: In cases of force majeure, where travel plans are affected by unforeseeable events beyond the control of BookMyBooking.com or the user, we will work with service providers to address modification requests with flexibility and understanding, subject to availability and the provider's policies.

Cancellation of Modified Bookings: Modified bookings are subject to the same cancellation policies as the original booking. Users wishing to cancel a modified booking should refer to the BookMyBooking.com Cancellation Policy for terms and procedures.

Policy Updates: BookMyBooking.com reserves the right to update this Booking Amendments / Updates / Modifications / Changes / Alterations Policy as necessary. Users will be notified of significant changes through our platform.

Cancellation Policy

At BookMyBooking.com (BookMyBooking.com), we understand that plans can change, leading to the need to cancel bookings. This Cancellation Policy is designed to outline the terms, conditions, and procedures for cancelling bookings made through BookMyBooking.com, ensuring clarity and fairness for all parties involved.

General Cancellation Terms

Notice Period: Users wishing to cancel a booking must do so within the specified notice period, which is determined by the service provider and detailed at the time of booking. Notice periods may vary by service type and provider.

Cancellation Fees:
  • Cancellations made within the allowable notice period may be subject to a cancellation fee, as determined by the service provider.
  • BookMyBooking.com may also impose a nominal processing fee for cancellations.
  • The specific fees and any applicable exemptions will be clearly communicated at the time of booking and in the event of cancellation.
Refund Policy:
  • Refunds for cancelled bookings will be processed in accordance with the terms set by the service provider, minus any applicable cancellation and processing fees.
  • Refunds will be issued to the original payment method used at the time of booking.
  • The timeline for refund processing can vary and will be communicated at the time of cancellation.

Non-refundable Bookings: Some bookings may be non-refundable, as specified at the time of booking. Users are encouraged to review the terms carefully before completing a booking.

Last-minute Cancellations: Cancellations made after the specified notice period may not be eligible for a refund, subject to the service provider’s policy.

Modifications: If a user wishes to modify a booking (e.g., change dates or services), such requests will be accommodated based on availability and may be subject to modification fees set by the service provider.

Service-Specific Cancellation Terms: Different types of bookings (e.g., accommodation/hotel stays, tours, activities etc.) may have unique cancellation terms. Users are advised to review the specific cancellation policy for each booking, which will be provided at the time of booking and available for review in the booking details on the BookMyBooking.com platform.

Force Majeure: In the event of a cancellation due to force majeure (e.g., natural disasters, pandemics), BookMyBooking.com and its service providers will work with users to address such exceptional circumstances fairly, which may include offering vouchers for future use, waiving certain fees, or providing refunds where possible.

How to Cancel: To cancel a booking, users should follow the cancellation process outlined on the BookMyBooking.com platform or contact BookMyBooking.com customer service for assistance.

Policy Changes: BookMyBooking.com reserves the right to update this Cancellation Policy as needed. Users will be notified of any significant changes, which will take effect immediately upon posting on the BookMyBooking.com platform

Right of Cancellation Policy

BookMyBooking.com (BookMyBooking.com) understands that travel plans can change, leading to the need for cancellations. This Right of Cancellation Policy outlines the terms under which bookings made through BookMyBooking.com can be cancelled by either the user or BookMyBooking.com, including the procedures to follow and any potential financial implications.

User's Right to Cancel
Cancellation Timeline and Fees:
  • Users may cancel their bookings within a specified timeframe, which will be clearly communicated at the time of booking. Depending on the timing of the cancellation and the terms set by the service provider, cancellation fees may apply.
  • Detailed information regarding cancellation fees, if any, and the allowable timeline for cancellation without penalty will be provided during the booking process and in the booking confirmation.
Refunds:
  • Eligibility for refunds will be determined based on the service provider's cancellation policy, as well as the timing of the cancellation.
  • When applicable, refunds will be processed to the original payment method used at the time of booking.
Notification:
  • To cancel a booking, users must notify BookMyBooking.com through the designated channels provided on our platform or as instructed in the booking confirmation.
BookMyBooking.com's Right to Cancel

Operational Necessities: BookMyBooking.com reserves the right to cancel bookings due to operational reasons, including but not limited to, service provider constraints, unforeseeable circumstances that prevent the fulfilment of the booking, or if the booking was made based on incorrect information (e.g. pricing errors).

User Non-Compliance: BookMyBooking.com may cancel bookings if users fail to comply with the Terms and Conditions of BookMyBooking.com or the specific terms set forth by the service provider, including failure to make timely payments.

Notification and Refunds:
  • In the event of a cancellation by BookMyBooking.com, users will be notified promptly and provided with reasons for the cancellation.
  • BookMyBooking.com will offer alternatives or refunds, as appropriate, depending on the reason for cancellation and in accordance with the service provider's policies.

Force Majeure: Both users and BookMyBooking.com are relieved from their contractual obligations without penalty in the event of a force majeure situation that renders the fulfilment of the booking impossible, illegal, or unsafe. Such conditions include natural disasters, war, pandemics, and other significant disruptions beyond reasonable control.

Modifications to the Policy: BookMyBooking.com reserves the right to modify this Right of Cancellation Policy at any time. Changes will become effective immediately upon posting on the BookMyBooking.com platform, and users will be notified of significant modifications through our communication channels.

Dispute Resolution: In the case of disputes related to cancellations, users are encouraged to contact BookMyBooking.com customer support. BookMyBooking.com will facilitate dialogue between the user and the service provider to reach an amicable resolution.

Refusal Rights of BookMyBooking.com

At BookMyBooking.com, we strive to provide a wide range of travel services to meet the diverse needs of our customers. However, to maintain the integrity of our platform, ensure the safety of all users, and comply with legal and regulatory requirements, there are circumstances under which we may need to refuse service, cancel bookings, or restrict access to our platform. This document outlines those circumstances.

Scope of Refusal Rights
  • Non-Compliance with Terms of Use: BookMyBooking.com reserves the right to refuse service or cancel bookings if a user fails to comply with our Terms of Use, Privacy Policy, or other policies governing the use of our platform.
  • Fraudulent Activities: Any activities suspected to be fraudulent or illegal in nature will result in immediate cancellation of bookings and may lead to a permanent ban from using our services. BookMyBooking.com will cooperate with law enforcement as required in such cases.
  • Payment Irregularities: Bookings can be refused or cancelled if there are issues with payment transactions, including but not limited to declined payments, chargebacks, or fraudulent payment methods.
  • Inaccurate or Misleading Information: BookMyBooking.com may refuse bookings or services if the information provided by the user is found to be inaccurate, misleading, or incomplete.
  • Safety and Security Concerns: We prioritize the safety and security of our users and staff. As such, we reserve the right to refuse service or cancel bookings if we have reason to believe that proceeding with a booking could pose a risk to any party involved.
  • Operational Limitations: BookMyBooking.com may refuse service or cancel bookings due to operational constraints, including but not limited to unavailability of service, regulatory restrictions, or circumstances beyond our control (e.g., natural disasters, public health emergencies).
Notification and Resolution
  • Notification: In the event of refusal or cancellation, BookMyBooking.com will notify the affected user(s) at the earliest opportunity, providing reasons for the decision where possible and appropriate.
  • Resolution Options: Where feasible, BookMyBooking.com will offer alternative solutions or assistance to affected users, such as suggesting alternative bookings or providing information on obtaining refunds according to our Refund Policy.
  • Appeals: Users who wish to contest a refusal or cancellation decision may contact BookMyBooking.com's customer service for a review of the case. While not all decisions may be reversible, we commit to reviewing each case thoroughly and providing a reasoned response.

Modification of Refusal Rights: BookMyBooking.com reserves the right to modify or update these refusal rights as necessary to adapt to changing legal, operational, or business requirements. Any changes will be communicated through our website and will take effect immediately upon posting.

Refusal Right of End Service Provider

BookMyBooking.com (BookMyBooking.com) collaborates with a wide array of service providers to offer a comprehensive range of travel-related services to our users. While BookMyBooking.com facilitates access to these services, each end service provider retains the right to refuse service based on their policies, capacity, and legal or operational constraints. This document outlines the general circumstances under which an end service provider may exercise this right.

Grounds for Service Refusal
  • Non-Compliance with Provider’s Terms: Service providers may refuse service to users who do not agree to or comply with their specific terms and conditions, which may include but are not limited to, age restrictions, health and safety requirements, and payment policies.
  • Safety and Security Concerns: Providers have the right to refuse service if there are reasonable concerns regarding the safety or security of their staff, other customers, or the user in question. This includes refusal based on past behaviour that has been deemed problematic.
  • Capacity Limitations: Service refusal may occur when there is an incapacity to accommodate additional bookings due to full booking, staffing limitations, or resource constraints.
  • Legal and Regulatory Restrictions: Compliance with local laws and regulations may necessitate service refusal, particularly in scenarios where providing service to a specific user would violate legal or regulatory stipulations.
  • Incomplete or Inaccurate Booking Information: Providers may refuse service if the booking information provided by the user is found to be incomplete, inaccurate, or fraudulent.
  • Payment Issues: Failure to complete payment in accordance with the provider’s specified terms may result in service refusal.
Notification and Resolution
  • Notification: In the event of service refusal, the end service provider or BookMyBooking.com will endeavour to notify the affected user as promptly as possible, providing reasons for the refusal when feasible.
  • Alternative Solutions: Where appropriate, BookMyBooking.com will assist users in finding alternative services or solutions if their booking is refused by an end service provider.
  • User Recourse: Users who believe their service was unjustly refused by an end service provider can contact BookMyBooking.com's customer support for assistance. While BookMyBooking.com cannot guarantee a reversal of the provider's decision, we will facilitate communication and, where possible, seek a satisfactory resolution.

Policy Modification: Both BookMyBooking.com and our affiliated service providers reserve the right to modify the terms under which service may be refused. Any changes will be communicated to users through the BookMyBooking.com platform and will take effect immediately.

Indemnification

Users agree to indemnify, defend, and hold harmless BookMyBooking.com (BookMyBooking.com), its affiliates, officers, directors, employees, agents, and partners from any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with:

  • Your Access and Use of the BookMyBooking.com Platform: Including any and all functions and services provided through the website, mobile applications, or other platforms operated by BookMyBooking.com.
  • Violation of Terms and Conditions: Any breach of the terms and conditions set forth by BookMyBooking.com, including the violation of any rights of a third party.
  • User Content: The posting, publication, or transmission of any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law.
  • Unauthorised Use: Any unauthorized use of your account by third parties due to your failure to maintain the security and confidentiality of your account information.

Legal Cooperation: BookMyBooking.com reserves the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify BookMyBooking.com, and you agree to cooperate with our defence of these claims. You agree not to settle any matter without the prior written consent of BookMyBooking.com. BookMyBooking.com will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

Conditions Beyond Human Control (Force Majeure)

BookMyBooking.com recognizes that certain circumstances beyond human control can impact travel plans and the execution of services. Such conditions, often referred to as "force majeure" events, include but are not limited to natural disasters, acts of war, terrorism, pandemics, government actions, strikes, and significant disruptions to transportation networks.

Impact on Services
  • Service Disruption: In the event of a force majeure, BookMyBooking.com and its service providers will not be held liable for any interruptions, delays, cancellations, or other disruptions to services.
  • Communication: BookMyBooking.com commits to providing timely information and support to affected users to the best of our ability, including options for rebooking, refunds, or credits as determined by the individual service providers' policies.
  • User Responsibilities: Users are encouraged to have comprehensive travel insurance that covers force majeure events. BookMyBooking.com advises users to stay informed of the risks associated with their travel destinations and to make travel arrangements accordingly.
  • Flexibility and Support: BookMyBooking.com and its service providers will strive to offer flexibility in rebooking or modifying travel plans impacted by force majeure events, subject to availability and applicable policies.

Conclusion: While BookMyBooking.com aims to support and assist users affected by conditions beyond human control, our capacity to offer relief or compensation is governed by the policies of our service providers and the specific circumstances of each event. Users are advised to review their travel insurance policies and stay informed of conditions that may impact their travel plans.

Governing Law

The User(s) must be informed that any dispute arising or any claim arising shall be treated as per the governed Law of the United Arab Emirates and shall be treated in the United Arab Emirates courts.

Fake Calls, Phishing, Spamming, and Fraudulent Activities

Insta Tourism LLC is committed to maintaining a safe and trustworthy environment for all our clients and partners. We strictly prohibit any form of fake calls, phishing attempts, spamming activities, and other fraudulent behaviours on or through our platform, www.bookmybooking.com.

Prohibited Activities:
  • Impersonation: No individual or entity may impersonate Insta Tourism LLC or its representatives to solicit information, services, or money.
  • Misuse of Information: Collecting or attempting to collect personal or financial information from users under false pretences is strictly forbidden.
  • Distribution of Spam: Unsolicited commercial communications or spam messages are not permitted on our platform.
  • Fraudulent Activities: Engaging in any activity that is fraudulent, deceptive, or misleading is prohibited.
Reporting and Consequences:

We urge our users to report any suspicious activities, including but not limited to, receiving unsolicited calls or messages claiming to be from Insta Tourism LLC, phishing emails, or other security concerns. Reports can be made to our support team at contact@BookMyBooking.com.

Insta Tourism LLC reserves the right to investigate and take appropriate legal action against anyone who, in Insta Tourism LLC's sole discretion, violates this provision. This action may include, without limitation, reporting such activities to law enforcement authorities, revoking the violative parties' access to the Bookmybooking.com services, and any other remedies available under the law.

User Vigilance:

While we implement security measures and protocols to protect our platform and our users, it is also crucial for users to remain vigilant and informed about the risks of online fraud. We encourage all users to practice safe online behaviours and to be cautious about sharing personal or financial information.

By using Bookmybooking.com, you agree to abide by these terms and to assist in maintaining a secure and respectful online community. Violation of these terms may result in suspension or termination of access to our services, at our discretion and without prior notice.

Effective Date

The Terms and Conditions outlined herein are effective as of 1st April 2024, and supersede any previous versions of terms and conditions applicable to the use of the BookMyBooking.com platform and its services.

Updates and Revisions: BookMyBooking.com is committed to continually enhancing our services and user experience, which may necessitate revisions to our Terms and Conditions from time to time. Any updates or changes made to these terms will be indicated by an updated effective date at the top of this document.

User Acknowledgment: By continuing to access or use our platform and services on or after the effective date of any revisions, users acknowledge and agree to be bound by the updated Terms and Conditions. We encourage all users to review the Terms and Conditions periodically to stay informed of any changes.

If significant changes are made to the Terms and Conditions, we will provide more prominent notice as appropriate under the circumstances, such as via email notification or through a notice on our platform.

Historical Versions: For users’ convenience, BookMyBooking.com may keep previous versions of the Terms and Conditions accessible for review. However, the most current version, as indicated by the latest effective date, governs our relationship with you, and we encourage users to reference the most up-to-date version for the current terms.

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