New Zealand’s most comprehensive NZ themed wildlife park, the Willowbank experience tells the story of our country’s natural heritage. Using pioneering and innovative display techniques, with an emphasis on creating a natural environment and an up-close and personal interactive experience, Willowbank showcases one of New Zealand’s best displays of native species. Willowbank was the first to open a glass-free nocturnal house for kiwi in a natural environment, guaranteeing viewings every time.
Willowbank is a New Zealand leader in conservation, with success in many national, Australasian and in-house breeding programmes focusing on New Zealand native and endangered species, as well as many rare and heritage breeds of farm stock. Scientific research projects, and local partners including the Department of Conservation, the Styx River Living Laboratory, the Rare Breeds Society, the NZ Conservation Trust and the South Island Wildlife Hospital, are supported by and work alongside Willowbank.
General Admission Ticket
Inclusion
Native Species: Willowbank focuses on protecting and showcasing New Zealand’s native species, many of which are endangered. Notable species include the kiwi, takahe, eel, kaka, and morepork
Cultural and Ecological Education: The reserve emphasizes the connection between Māori culture and native wildlife. It promotes awareness of indigenous practices related to conservation and environmental protection
Wheelchair Access: Willowbank Wildlife Reserve has pathways that are accessible to those in wheelchairs, ensuring people with mobility issues can explore the reserve
Inclusive Programs: The reserve often runs educational programs that cater to a wide range of visitors, including those with disabilities or special needs. For example, they may offer guided tours or special programs that are tailored to different visitor requirements
Maori Cultural Education: Willowbank incorporates Māori culture into its visitor experience, ensuring that people of all backgrounds learn about the importance of indigenous knowledge in relation to the environment and conservation
Inclusive Learning Programs: Educational programs for schools and community groups are designed to be inclusive of diverse learning needs, promoting a deeper understanding of New Zealand's natural environment and indigenous culture
Community Conservation Projects: Willowbank is involved in local conservation projects and community outreach programs. This can include fostering partnerships with local schools, community groups, and organizations to promote environmental stewardship and biodiversity
Accessible Events: Willowbank organizes workshops and events aimed at educating a wide audience about New Zealand’s wildlife. These events are often designed with accessibility in mind, so that they are open to people with various abilities
Inclusive Visitor Facilities: The reserve provides inclusive facilities such as accessible toilets, parking spaces, and seating for visitors with special needs
Multilingual Resources: For international visitors, Willowbank provides signage and information in multiple languages to ensure accessibility for people from various cultural backgrounds
Cancellation Policy
Policy Overview: At BookMyBooking.com, Attractions/Activities booking is subject to a stringent non-refundable cancellation policy designed to maintain the availability of attractions/activities while ensuring effective management of slots. This policy encompasses various booking scenarios. We encourage you to carefully review the cancellation terms applicable to your chosen booking type:
Standalone Activity Tickets:
Non-Refundable Booking: Once a booking for a standalone activity ticket is confirmed, it cannot be cancelled or changed. Full payment is required at the time of booking, and no refunds will be issued under any circumstances.
Activity Ticket with Shared Transfer:
Non-Refundable Booking: Bookings that include activity tickets along with shared transfers are non-refundable once confirmed. Full payment is required at the time of booking, and no refunds will be issued under any circumstances.
Activity Ticket with Private Transfer:
Non-Refundable Activity Ticket: The activity ticket component is non-refundable once booked.
Cancellable Private Transfer:
Cancellation Notice Required: If you need to cancel the private transfer, you must do so at least 48 hours before the scheduled activity.
Refund Details: Cancellations made within this timeframe are eligible for a full refund of the private transfer charges, after the deduction of applicable taxes, service charges, and payment gateway fees.
No Changes Allowed: Bookings are final and cannot be modified. This includes changes to the date, time, or number of participants.
No-Shows: Failure to attend the activity at the scheduled time and location will result in the forfeiture of the booking without any refund or credit.
Service Provider and BMB Cancellations: If an activity or transfer (whether it’s a private or shared transfer booked as part of a bundled service) is cancelled by the service provider or BookMyBooking.com, or due to unforeseen circumstances (e.g., weather conditions, safety concerns or any avoidable things), we will offer an alternative date or activity of equal value. If no suitable alternative is available, a credit voucher may be issued at the discretion of BookMyBooking.com.
Policy Acceptance: By booking an activity or transfer through BookMyBooking.com, customers acknowledge and agree to this cancellation policy. This policy is clearly stated during the booking process and must be accepted to complete any reservations.
Additional Agreement: By agreeing to this cancellation policy, you also accept the Terms and Conditions for Attractions or Activities as outlined on our website. Please review these terms in detail at BookMyBooking.com Terms and Conditions to ensure you fully understand the provisions that govern your bookings.
Contact Information: For any inquiries or further clarification regarding this policy, please contact our customer support team at contact@bookmybooking.com.
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