SEAWORLD ABU DHABI

Change and refund policy:

• Once you purchase your ticket, you cannot cancel it;
• All tickets are non-refundable and non-exchangeable; 
• For a date change as above please contact us.
• This ticket is only valid for entry during regular Park operating hours. It is not valid for special events;
• Guests aged 4 to 11 must be accompanied by a responsible adult and hold a valid admission ticket. Guests aged 3 and below must be accompanied by an adult holding a valid admission ticket but can enter the Park for free. Government-issued photo ID may be required as proof of age;
• You can't bring food or drinks into the Park;
• You must obey all ride, attraction and experience rules. Follow instructions in the Park;
• You must comply with all safety measures applicable during your visit;
• You must at all times adhere to UAE morals and/or cultural values during your visit to the Park; 
• Due to safety measures, height restrictions are applicable; guests may not be able to experience all rides, attractions or experiences;
• People of determination: health and safety restrictions may impact your ability to use certain or all rides, attractions or experiences. Information regarding restrictions is available on our website; 
• This ticket is non-exchangeable, non-refundable and not for resale. This ticket is void if re-sold, transferred, damaged or altered; 
• Only third parties specifically allowed by us in writing can re-sell or transfer the ticket. Tickets purchased by means of fraud, or from an unauthorised third party are void, and are purchased at your own risk without compensation or refund;
• Certain animals, rides, attractions, experiences, presentations, shows or outlets may be unavailable during your visit;
• Animal welfare is one of our key responsibilities; accordingly it is strictly prohibited for any person to:

• enter or attempt to enter into any animal habitat, water body or medical/research area without the consent of an authorised representative of the Park;

• handle, feed or attempt to feed any animals or specimens without the consent of an authorised representative of the Park;

• throw, place or otherwise introduce any object into an animal habitat without the consent of an authorised representative of the Park;

• distract or attempt to distract any Park colleagues working in any animal habitat, water body or medical/research areas;   

• harass or distress (or attempt to harass or distress) any animals (e.g. tapping on the habitat glass); and/or

• intentionally mistreat (or attempt to intentionally mistreat) any animals.

• If you fail to comply with these rules, it may result in you, your entire group and/or any offending personnel being removed from the Park, denied re-entry and/or banned from admission to the Park (temporarily or permanently) without liability;
• Guests with allergies should be aware that animals in the Park consume shellfish and fish daily. Please speak to a Park representative for more information on allergens present at the Park;
• Access to the Park is at your own risk. And as permitted by law. We accept no responsibility/liability for damage, loss, or injury sustained in the Park; and
• We may deny admission or remove you from the Park for any reason without any right of a refund.