Malaysia Airlines collaborates with Amadeus to offer NDC-sourced content-enhancing booking options for Indian travel agents and improve customer experiences.
Malaysia Airlines is a long Amadeus's technology partner of Am, a global provider of advanced travel industry solutions. This partnership has been further enhanced by introducing Malaysia Airlines NDC-sourced content for Amadeus-connected travel agents in India. By enrolling in the New distribution Capability platform, travel agents gain prominent advantages, including exclusive promotional fares and value-added services such as extra baggage, seat selection, and lounge access at competitive rates. This gives travel agents a competitive edge, enabling them to offer exclusive deals to Malaysia Airlines customers through the NDC platform and the airline's website.
Dersenish Aresandrian, Chief Commercial Officer of Airlines from Malaysia Aviation group, commented that "Malaysia Airlines" adoption of NDC is a prominent step towards modernizing airline retail. Our partnership with Amadeus has been crucial in achieving our transformation goals. With NDC, we look forward to enhancing the shopping experience and allowing customers to personalize their travels, supporting our vision of becoming Asia's leading travel and aviation services group." Javier Laforgue, executive Vice president of the Travel Unit and Managing Director of Asia Pacific, says, "Our partnership with Malaysia Airlines is another significant milestone in our strategy to provide deep end-to-end integrations of content via NDC into the travel sellers' technical ecosystem as well as supporting the industries ongoing retailing journey. With this deployment of NDC, we build on the momentum made over the years to support modern retailing. We demonstrate our commitment to continue offering more travel content globally and at scale through the Amadeus Travel Platform." The technology agreement between Malaysia Airlines and Amadeus highlights the robust partnership between the two companies. In 2022, Malaysia Airlines renewed its contract for the Amadeus Altea Passenger Service System and embraced a range of advanced technology solutions.
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